Faye Sullivan, RN
Faye Sullivan is a registerd nurse with more than 30 years of experience in various healthcare settings. Faye started her career in emergency nursing, and it was in this setting that her first leadership roles occurred. Faye has led teams delivering high quality care for patients across a broad spectrum, ranging from outpatient clinics to ICUs. Additionally, she has led teams to drive significant financial and operational results through systems redesign and system integration efforts. Faye’s varied background provides a sound foundation for her current passion of ensuring that leaders have the knowledge, skills and ability to achieve their goals.
Professional Experience
While serving as director of service excellence, her previous organization moved inpatient satisfaction scores from the 50th to the 93rd percentile, emergency services scores from 8th to the 99th percentile and ambulatory surgery from the 21st to the 86th percentile. Results were sustained for over four years when she was invited to join Studer Group.
Signature Engagements
- Led partner engagements for over a decade across much of the healthcare spectrum
- Coached Studer Group partners that demonstrated HCAHPS improvement at a rate 1.2-1.5 times that of non-coached hospitals
- Named as winner of the prestigious Studer Group Pillar award for partner outcomes four times in her career
- Awarded Studer Group service pillar three times
- Honored with the Studer Group flame award in 2010
- Coached a large integrated health system to move HCAHPS results from bottom quartile in company to top five in two years
- Initiated design of simulation model used by emergency department partners nationwide to improve patient flow
- Coached partners to a significant and sustained reduction in LWBS and patient experience results
- Supported large medical practice in moving patient satisfaction results from bottom quartile to top decile
- Rural partners achieved consistent improvement in goals across all pillars including growth and financial performance
Education and Certifications
- Diploma Graduate, Georgia Baptist School of Nursing, Mercer University
- Undergraduate studies, University of Georgia and University of Texas
Professional Associations
- Former member, Georgia Nurses Association and American Nurses Association
Publications/Speaking Engagements
- Nurse Leader Handbook, contributing author
- Conference Faculty/Host, Improve Care Delivery and Drive HCAHPS Results with Evidence-Based Leadership, April 2017