Jen Miley
With over 35 years in healthcare, this chief operating officer’s diverse background brings exceptional operational and financial understanding, combined with a passion for creating the best patient care. She was recognized by GE in 2009 for her role as a female leader in healthcare. She is highly effective in leading organizations and people with tremendous communication skills allowing her to achieve unmatched results. Her drive for excellence in all areas of operations, finance, business development and patient-focused care are the characteristics and strengths of this highly successful leader. Consulting and coaching executives, physicians and leaders at all levels, along with board members across the country have created this uniquely experienced executive. Her ability to take the vision, strategies and priorities of leaders and their organizations to successful implementation is what drives her. The challenges of healthcare today, require someone with this multifaceted skillset to ensure continued and sustainable success.
Professional Experience
- COO, Rockwood Clinic, Rockwood Health Systems, Spokane, Washington
- Director of Ancillary Services and Business Development, The Polyclinic, Seattle, Washington
- Operations Administrator and Ancillary Management, FHP, Laguna Hills, California
- Director, Specialty Medical Group, Encinitas, California
- Manager, Saddleback Valley Radiology, Laguna Hills, California
Signature Engagements
- Merged a 300+ physician group with two local hospitals and increased revenue from $160M to $240M
- Built a state-of-the-art cancer center, increasing technology to allow diagnosis and treatment and improved patient access
- Increased market share by 45 percent and increased revenue from $4.6M to $8.2M
- Redesigned, implemented and sustained co-pay collection to increase collection rate from 46 to 92 percent
- Recruited physicians, non-physician providers and therapists to grow provider count by 70 percent
- Successful negotiations and project management of relocation of seven surgical and specialty outpatient departments
- Developed women’s comprehensive breast health clinic to increase access to mammography services by 50 percent and decrease wait times from 11 to two weeks
- Expanded market share in senior health services from 78,000 to 125,000 lives
- Project management and implementation of EMR across 33 clinical sites in less than nine months
- Project management of transitioning practice management systems in three separate large multi-specialty physician groups
- Successfully negotiated contracts and vendor agreements for capital purchases resulting in cost savings of $1.2M
- Built outpatient sleep disorder clinic to increase revenue and decrease access wait times from four weeks to three days
- Increased outpatient physical therapy services from two to six locations and revenue by 65 percent
- Achieved 100 percent score on multi-departmental audit of internal systems and compliance in a managed care organization
Education and Certifications
- Bachelor of Science, emphasis in Physics, San Diego State University
- Associates Degree in Health Sciences, certification in Radiology, San Diego Mesa College
Professional Associations
- American College of Healthcare Executives (ACHE)
- American Medical Group Association (AMGA)
- Medical Group Management Association (MGMA)
- American Healthcare Radiology Administrators
- American Registry Radiologic Technology (ARRT)
- Advanced certification in Nuclear Medicine and Mammography
- Education Chair, Susan G. Komen Board of Directors, Eastern Washington Affiliate