Lisa Shiozaki, MPA, HBScN
Lisa believes in creating a workplace culture that improves the patient experience through inspired individuals and highly engaged teams. She is at her best when advocating for wellness by integrating the art of caring with the science of cure. Lisa and her husband Doug, residents of Campbellville, are parents in a blended family of 6 amazing children who have all become successful. Lisa and Doug value the time they spend together sailing on their boat, traveling around the world and enjoying life with the family.
Professional Experience
Lisa has over 30 years of healthcare experience, the last decade of which has been spent as a senior executive team member in a large multi-site organization. Having been both the chief operating officer and chief nursing executive, Lisa was accountable for strategic planning, quality and risk, all patient care services, interprofessional practice and workforce management at a $500 million organization. She is also highly regarded as an expert, providing medico-legal opinions on the standard of care in healthcare organizations across Canada.
Signature Engagements
- Trusted advisor to executive leadership teams and board of trustees for implementation of Evidence-Based LeadershipSM
- Ensured compliance with practice standards, standards of care, external best practice standards and redevelopment projects as an executive leader for interprofessional practice and collaboration
- Co-chaired the hospital system funding reform partnership committee at the CELHIN, with membership at the provincial table for the MOHLTC in Ontario
- Created and implemented “regeneration”, a principle-based strategy that applied efficient practices to the management of patient care, resolving much of a $24 million deficit, without bed closures or service reductions
- Revitalized program management by clarifying roles, accountabilities and partnership and actualizing the 8 dimensions of quality
Education and Certifications
- Master of Administration, Queens University
- Baccalaureate in Nursing, Lakehead University
Professional Associations
- Canadian College of Health Leaders
- Canadian Patient Safety Institute
- Registered Nurses Association of Ontario
- Ontario College of Nurses
Publications and Speaking Enagements
- “Improving Patient Engagement and Satisfaction: Lessons from a Patient-Driven Care Initiative in a Community-Based Hospital,” Healthcare Quarterly, Volume 20, Number 1, 2017
- “Art of Caring and the Science of Cure,” Longwoods, October 2013
- “Establishing a performance measurement system for a regional Geriatric Assessment and Intervention Network – Challenge and enablers to implementation,” Canadian Association for Health Services and Policy Research (CAHSPR) Conference, Vancouver BC, May 28-30, 2013
- “Pitfalls to Safe Care—An Expert’s Viewpoint,” HIROC 25th Annual General Meeting, Toronto, May 8, 2012
- “Regeneration—an Organizational Transformation for Improved Patient Services and Healthy Work Environment,” Quality Worklife Quality Healthcare Collaborative (QWQHC) Conference, Vancouver BC, March 1-2, 2012