Todd Hendricks, MBA
Todd collaborates with leaders to improve and sustain extraordinary clinical, operational and financial outcomes while focusing on the meaningful work we do as caregivers. With energy and insight, he helps healthcare professionals strengthen relationships and achieve excellence.
Professional Experience
Todd has extensive experience working with national systems, acute care hospitals, inpatient behavioral health facilities and children’s hospitals. Prior to joining Studer Group, he served as the first Intermountain Healthcare patient experience regional director. With Studer Group coaching, he launched an award-winning patient experience program and led seven facilities to achieve and maintain top-decile performance in many HCAHPS compsosites while also improving employee engagement, patient safety and quality of care. In 2013, Todd pioneered Intermountain Healthcare’s pre-MHA internship program. He developed more than 100 students, many of whom graduated from top healthcare programs across the nation. By always focusing on the patient, Todd brings out the best in work groups while helping them to achieve desired results.
Signature Engagements
- Top-decile in discharge information and care transitions HCAHPS domains
- CMS Five Star Facilities: Orem Community Hospital and Sanpete Valley Hospital
- Culture of Excellence Award, HCA Continental Division, 2017
- Pillar Award, Studer Group, 2016
- Top-decile for employee engagement with direct reports and top quartile for portfolio, Gallup, 2015
- Excellence in Patient Care for HCAHPS Discharge Information, Utah Valley Hospital, Studer Group, 2015
- Excellence in Patient Care for HCAHPS Care Transitions, Orem Community Hospital, Studer Group, 2015
- Consumer Choice Awards, Utah Valley Regional Medical Center, National Research Corporation, 2013-2015
- Manager of Distinction, Intermountain Healthcare, 2014
- Excellence in Patient Care, Utah Valley Outpatient Surgical Center, Studer Group, 2014
- Manager of Excellence, Intermountain Healthcare, 2013
Education and Certifications
- Master of Business Administration, Brigham Young University
- Dr. Brent James’ Advanced Training Program, Health Care Delivery Improvement (accelerated version
Publications/Speaking Engagements
- “Clinical Excellence: Getting to Zero through 100% Accountability,” whitepaper
- “Using Student Interns to Improve the Patient Experience,” whitepaper and supplemental resources
- Nurse Leader Rounding Training
- Sunrise Hospital & Medical Center and Sunrise Children’s Hospital
- Memorial Hospital of Tampa, Tampa Community Hospital, Brandon Regional Hospital and South Bay Hospital
- Citrus Memorial Hospital, Oak Hill Hospital, Medical Center of Trinity and Regional Medical Center Bayonet Point