Rounding for Outcomes
The Single Most Powerful Tactic to Engage Employees, Physicians, and Patients
If a "gold standard" for engaging others exists, Rounding for Outcomes is it. This Evidence-Based LeadershipSM practice creates a "feedback loop" between leaders and their employees, leaders and physicians, and caregivers and their patients. (Learn more about why it works at www.studergroup.com/roundingworks). Over and over again, rounding has proven to be the best way to collect vital information, reward and recognize, build relationships, and validate key behaviors for safety. In short, it builds engagement by all stakeholders.
There's a good chance you've been practicing at least some of the top three types of rounding Studer Group recommends to maximize engagement. In fact, you may have been doing so for several years. If so, it's time to validate that leaders and staff are still rounding correctly—just a few tweaks can make a huge impact on effectiveness--and that the questions they're asking and actions they're taking have evolved with the state of healthcare and the goals of your organization. (To learn more about how to focus questions for rounding, see Studer Group's Nurse Leader Handbook at www.firestarterpublishing.com/nurseleaderhandbook.)
3 Ways to Round and Dial Up the Impact |
1. Leader rounding on direct reports/staff. |
This type of rounding is at the very heart of developing high employee engagement to drive results in Service, People, Quality, Finance, and Growth. When leaders round on employees they create strong personal relationships, demonstrate responsiveness to needs, and create a culture of recognition. Tip: It's never delegated! Use rounding logs to validate that leader rounding is hardwired. |
2. Nurse leader rounding on patients. |
This has proven to be the number one most important tactic in determining patient experience. When nurse leaders round, patients feel important and nurses have an opportunity to validate nursing behaviors for both coaching and recognizing top performers. It's also critical to achieving results in the HCAHPS nurse communication composite, the most highly correlated composite with success in other composites. In outpatient, ambulatory surgery, and medical practice settings, Studer Group recommends rounding on a sampling of patients depending on volume. |
3. Hourly Rounding® on patients. |
It's no secret why healthcare organizations are increasingly looking to hire nurses with Hourly Rounding experience and training. This evidence-based practice has demonstrated its dramatic impact on improving safety by reducing falls, never events, and hospital-acquired infections at hundreds of organizations over and over again. Tip: Hourly Rounding on patients is only successful if nurse leader rounding on patients is hardwired first. |
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