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    Hardwired Results: Issue 19

    Message from our CEO and President: Build your leadership muscle

    Message from our CEO and President

    Build your leadership muscle


     

    Today in healthcare an increasing number of executives are highly educated, often with advanced degrees in management. To be sure, this is helpful in understanding and analyzing the increasingly complex operating environment we find ourselves in today.

    And yet, in Studer Group’s experience, what makes the most difference in achieving best-in-class results across People, Service, Quality, Finance, and Growth metrics is excellent leadership skills that aren’t always trained or practiced in business school or MHA programs.

    For instance, true leaders understand that the ability to efficiently and consistently capture both wins and areas of opportunity—and then act on them quickly and decisively—is what turns the flywheel to hardwire high engagement by physicians, employees, and patients. That’s a leadership (not a management) skill…and the reason why Don Dean, one of Studer Group’s most seasoned coaches, shares tools and tips on page 2 in his article on “Elevating Foundational Tools and Tactics to the Next Level.”

    Real leaders set themselves up for success early on by insisting on evidence-based tactics that are proven to meet goals. Turn to page 5 to read about how Susan Murray, a leader at Queen’s Medical Center in West Oahu hardwired bedside shift report well before even opening her new hospital to ensure a culture of high engagement.

    And finally, are you getting pushback? Learn how to lead real change by turning resistance into results from the master himself, Quint Studer, with answers to common challenges in “excuse busting” on page 9. As always, our goal at Studer Group is to ensure your success and exceed your expectations. Please contact me directly at BG@studergroup.com if I can be of assistance.

    Yours in service,

    BG Porter

    P.S. Ready to tune-up your leadership skills? Join us at Studer Conferences in 2016. You’ll leave with proven strategies and tactics that can be implemented immediately.

    Look for these symbols in every issue:

    Hardwire It!

    Use these tools from Studer Group to standardize results across your organization.
    SG Web Link

    Log onto www.studergroup.com for learning on related topics.
    SG Speaker

    Speakers are available to present on this topic at your organization. Contact Genevieve to learn more.
    SG Learning Lab

    Learn from best practices tested in over 850 healthcare organizations. (For Studer Group partners only.)
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    Table of Contents

    • Hardwired Results: Issue 19 Index
    • Message from our CEO and President: Build your leadership muscle
    • What Right Looks Like: Elevating Foundational Tools and Tactics to the Next Level
    • MyRounding
    • Patient-Centered Care: Engagement Matters
    • Connecting Hearts and Minds
    • The Last Word
    • SELF-TEST: How Engaged are your Employees, Physicians, and Patients?
    • More Issues

    We Invite Your Feedback

    Studer Group encourages you to share your comments, feedback, and suggestions. Please send comments to BG Porter.
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    Office: 850-439-5839   Fax: 850-439-5768

    Copyright © 2022 Studer Group. All Rights Reserved. Huron is a global consultancy and not a CPA firm, and does not provide attest services, audits, or other engagements in accordance with standards established by the AICPA or auditing standards promulgated by the Public Company Accounting Oversight Board ("PCAOB"). Huron is not a law firm; it does not offer, and is not authorized to provide, legal advice or counseling in any jurisdiction. Huron is the trading name of Pope Woodhead & Associates Ltd.

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