Message from our CEO and President

Build your leadership muscle

Today in healthcare an increasing number of executives are highly educated, often with advanced degrees in management. To be sure, this is helpful in understanding and analyzing the increasingly complex operating environment we find ourselves in today.

And yet, in Studer Group’s experience, what makes the most difference in achieving best-in-class results across People, Service, Quality, Finance, and Growth metrics is excellent leadership skills that aren’t always trained or practiced in business school or MHA programs.

For instance, true leaders understand that the ability to efficiently and consistently capture both wins and areas of opportunity—and then act on them quickly and decisively—is what turns the flywheel to hardwire high engagement by physicians, employees, and patients. That’s a leadership (not a management) skill…and the reason why Don Dean, one of Studer Group’s most seasoned coaches, shares tools and tips on page 2 in his article on “Elevating Foundational Tools and Tactics to the Next Level.”

Real leaders set themselves up for success early on by insisting on evidence-based tactics that are proven to meet goals. Turn to page 5 to read about how Susan Murray, a leader at Queen’s Medical Center in West Oahu hardwired bedside shift report well before even opening her new hospital to ensure a culture of high engagement.

And finally, are you getting pushback? Learn how to lead real change by turning resistance into results from the master himself, Quint Studer, with answers to common challenges in “excuse busting” on page 9. As always, our goal at Studer Group is to ensure your success and exceed your expectations. Please contact me directly at BG@studergroup.com if I can be of assistance.

Yours in service,

BG Porter

P.S. Ready to tune-up your leadership skills? Join us at Studer Conferences in 2016. You’ll leave with proven strategies and tactics that can be implemented immediately.

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