Hardwired Results: Issue 22

Engagement is like premium fuel for a car…It’s what powers the engine of an organization to run at its best. It also fuels momentum for results. The actions people take—our employees, our physicians, and our patients—will ultimately determine their success, and our success, long-term.

That’s why it’s so important to engage each of these important stakeholders in ways that truly address the things that drive them—the why. Craig Deao’s article on page 2: Is Engagement Hardwired into Your Organization’s DNA? offers some specific ways to make it happen.

Judith Hibbard, Dr.PH, a patient engagement expert, is on the front lines of an exciting movement to measure and apply patient engagement data in ways that deliver higher quality at a lower cost to patients. She shares her expertise and examples of how to better leverage knowledge on page 5.

Some of the best news about engagement is that the Evidence-Based Leadership^SM tools and tactics you may already be using to improve satisfaction and patient experience also work to improve engagement. In fact, we’re delighted to share three examples of best practices at organizations of varying size–Natchitoches Regional Medical Center, Ochsner Health System, and Columbia Valley Community Health–in the pages ahead. Happy reading!

Yours in service,

Debbie Ritchie

P.S. Do you or your organization have a best practice or great story to share about how you’re engaging employees, physicians, or patients? If you do, we want to hear it. Please send your stories directly to me at D.Ritchie@studergroup.com.

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