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    Hardwired Results: Issue 22

    Self Test: How Engaged Is Your Organization?
    Self Test
    How Engaged Is Your Organization?

    Answer these questions. Then see how you rate.

    1. Do senior leaders create a great place to work and practice medicine by ensuring that everyone lives the mission, vision, values, and standards of behavior?


    2. Do leaders in your organization understand why engagement matters and the reasons behind the urgency for higher engagement of stakeholders?


    3. Do leaders build supervisor engagement through tools that increase communication, set clear expectations, and provide feedback?


    4. Do supervisors build employee engagement with tools and tactics that build the relationship, make them feel valued, and instill a sense of purpose?


    5. Do physicians and other caregivers in your organization build patient engagement with tools and tactics that build trust, demonstrate empathy, increase partnership, and celebrate progress?


    6. Does your organization measure and track employee and physician engagement (versus satisfaction)?


    7. Does your organization track the engagement of individual patients and respond accordingly?


    8. Has your organization hardwired the process of harvesting engagement stories and shared them widely so everyone understands "what right looks like?"


    How does patient engagement differ from patient satisfaction or patient experience?

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    Table of Contents

    • Hardwired Results: Issue 22 Index
    • Message from our President
    • Is Engagement Hardwired into Your Organization’s DNA?
    • 5 Minutes with Patient Engagement Expert Judith Hibbard
    • Secrets of High Engagement: Employee Engagement is the Foundation
    • Secrets of High Engagement: How to Engage Physicians
    • Secrets of High Engagement: 3 Best Practices for Patient Engagement
    • The Last Word
    • Self Test: How Engaged Is Your Organization?
    • Self Test Answers
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    Huron Consulting Group

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    Office: 850-439-5839   Fax: 850-439-5768

    Copyright © 2023 Studer Group. All Rights Reserved. Huron is a global consultancy and not a CPA firm, and does not provide attest services, audits, or other engagements in accordance with standards established by the AICPA or auditing standards promulgated by the Public Company Accounting Oversight Board ("PCAOB"). Huron is not a law firm; it does not offer, and is not authorized to provide, legal advice or counseling in any jurisdiction. Huron is the trading name of Pope Woodhead & Associates Ltd.

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