Message from our President
Today in healthcare, more and more, we recognize the need to remove optionality and reduce variance to improve quality and deliver better results. Deploying systematic processes using Six Sigma or Lean methodologies—or applying a performance improvement framework like Baldrige—can help improve organizational effectiveness and increase value and outcomes.
And yet, leaders are still struggling with the people part of change management. As Craig Deao and David Marshall point out in this month’s cover story Is Your Organization Highly Reliable?, that’s a problem. We’ve made little progress in reducing errors since the landmark IOM report To Err Is Human was released in 1999.
If your organization is in search of a high reliability strategy that really works, Studer Group’s Evidence-Based LeadershipSM model and high reliability offering can help. Many of the same tools and tactics you already use to hardwire consistent leadership behaviors in other areas—like rounding, huddles, stoplight reports, and more—will deliver consistency in organizational high reliability as well.
To better understand how this works in practice, see The Journey to Zero, which includes an HRO case study about Golden Valley Memorial Healthcare in Clinton, MO. On page 5, Huron’s Amanda Bonser also shares how high reliability is making a difference in the federal healthcare space.
And finally, can we drive both high reliability and innovation consistently? Innosight expert David Duncan weighs in on page 8. The short answer? Yes. When we harness the skill and talent of our team to deliver service and performance excellence, the sky’s the limit!
Yours in service,
Debbie Ritchie
Look for these symbols in every issue:
View a short video to see "what right looks like" |
Use these tools from Studer Group to standardize results across your organization. |
Log onto Studer Group.com for learning on related topics. |
Speakers are available to present on this topic at your organization. Contact Genevieve to learn more. |
Learn from best practices tested in over 850 healthcare organizations. (For Studer Group partners only.) |
Print