CG CAHPS Healthcare Surveys

Just as we've helped those we coach outperform and outpace the nation on HCAHPS, we bring the same expertise to all CAHPS surveys, including CG CAHPS. Our goal is to provide insight on the external environment as it relates to the medical practice and group setting, introduce the CG CAHPS survey questions, and highlight evidence-based tools and tactics to drive results and improve the patient experience. Detailed information can be found in The CG CAHPS Handbook. You can also download complimentary chapter tools found within the book.

What is CG CAHPS?

The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey is a standardized tool to measure patients' perception of care provided by physicians in an office setting. Another way to think of CG CAHPS is like a "sister" survey to the more well-known HCAHPS survey. The rating scale is still 0-10 where 9's and 10's will be evaluated in terms of a top box score.

What is the timeline for CG CAHPS?

The Physician Compare website was created in 2011 and currently provides a directory of providers in their communities. In the near future, the information will include quality measures and patient experience measures for the physician office setting. Much like the Hospital Compare website, the Physician Compare website provides viewers with information to allow them to make informed decisions on where to receive care based on feedback strictly on physicians. The below timeline shows what has been established and what to expect in the near future.

  • 2011: Physician Compare Launched
  • 2012: Physician Quality Reporting System (PQRS) Data Collection for Public Reporting & CG CAHPS
  • 2012-2015: CMS Medicare Shared Savings Plan (MSSP) Launches - also known as the Accountable Care Organization (ACO) structure
  • 2014: CMS starts collecting data related to CG CAHPS
  • 2015: Physician Quality Reporting System begins reporting of PQRS
  • 2015: Payment modification begins for those practices impacted (results tied to reimbursement)


The core questions in the CG CAHPS 12-month adult version 2.0 survey includes:

CG CAHPS Composites Scale

Access to Care (includes 5 questions)

Never, Sometimes, Usually, Always

Provider Communication (includes 6 questions)

Never, Sometimes, Usually, Always

Test Results (includes 1 question)

Never, Sometimes, Usually, Always

Office Staff (includes 2 questions)

Never, Sometimes, Usually, Always

Overall Provider Rating (includes 1 question)

Rate on a scale of 0 to 10

What can I do now to prepare for CG CAHPS?

The clock is ticking. We encourage practices and groups to begin preparing today for CG CAHPS. Working together in a partnership between providers and staff is a key strategy and step to begin immediately. Start by doing a self-assessment of your practice to see where you stand today. Questions and additional tactics and tools can be accessed in The CG CAHPS Handbook. .

The information and tactics provided here will be further developed, along with other critical insights and recommendations, in future publications, videos and resources. Studer Group also has a proven track record in helping practices provide high quality, consistent care. Questions? Connect with an expert.

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