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Columbia Basin Health Association

  • Location: Othello, WA
  • Award: Physician Service Line of the Quarter
  • Awarded: January 2017

CBHA is a high performing federally qualified health center who has been in a partnership with Studer Group since 2013. Under the incredible focused leadership of their CEO, Greg Brandenburg, CBHA continues to show consistent improvement across all pillar goals. One of the most significant improvements has been in the people pillar- the partnership priority which drove the initial contract with Studer Group. As of January 2017, current goals include:

People Pillar:

  • Staff Turnover
    Target <18%
    Performance YTD: 12.59%
  • Top Box Employee Satisfaction
    Target 55% top box
    Performance YTD: 80%

In addition, they continue to have strong financial performance and achieve their growth targets:

Finance Pillar:

  • Net Operating Margin
    Target 5% growth
    Performance YTD: 10.74%

Growth Pillar:

  • Expand Service
    Target 1 new service
    Performance YTD: 1 new service
  • Increase Patients
    Target 2% across all service lines
    Performance YTD: 6.56%
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