Littleton Regional Healthcare (formerly Littleton Regional Hospital) is located in Northern New Hampshire’s White Mountains. LRH is a community based, non-profit, Critical Access Care facility, serving Littleton, NH and surrounding communities.
LRH’s commitment to excellent patient care led to a partnership with Studer Group in 2013. Leaders began purposeful rounding with employees to enhance relationships and communication. LRH leadership has worked closely with physicians and providers to ensure quality care is provided in the clinic and hospital settings. As employees’ and providers’ engagement increased so has the patients’ experience of care. Results of the inpatient satisfaction surveys saw the overall rating of 9-10 improve from the 55th percentile to the 81st. Following a specialized assessment, focused efforts in the Emergency Department raised ED patient satisfaction from the 25th to the 72nd percentile while significantly increasing the volume of patients receiving care in the emergency department.
In 2015, LRH was recognized by the Studer Group with Excellence in Patient Care Award for their results in employee engagement. Employees help the organization achieve strategic goals through the use of specific 90 day action plans in achieving individual goals aligned with the organization’s goals.
Littleton Regional Healthcare Overview
Littleton Regional Healthcare has grown tremendously since 1906. LRH owes part of its success to Mr. John J. Glessner (1843-1936). Mr. Glessner an early advocate and major financial supporter of Littleton Hospital, Glessner was vice-president of International Harvester Company in Chicago. His family maintained a summer home in nearby Bethlehem, NH. Mr. and Mrs. Glessner were both among the first vice-presidents of the Littleton Hospital Association. LRH was fortunate to have another advocate and supporter, Dr. William Johnson Beattie (1864-1913). Mr. Beattie was the first president of Littleton Hospital Board of Trustees and the Hospital’s first medical director. Dr. Beattie started a nurses’ training program in 1910, which later evolved into the Littleton Hospital Training School of Nurses.
The Hospital campus is now located north of its original home that was built in 1906 in downtown Littleton. Today it is located at 600 St. Johnsbury Road in Littleton, just a few miles away from where the original hospital was built. In 1998, discussions among the LRH Board of Trustees and Medical Staff began to build a new structure to replace the old hospital. And so it began, plans for a new LRH campus to be located on land donated by the Hoffman Estate on October 19, 1998. On January, 25, 2001, the old hospital closed and a new state-of-the-art 173,869 square foot building opened its doors. Since that time, LRH added a new 63,000 square foot medical office building, expanded the surgical center to increase the number of operating rooms and offer pre and post surgical care in an environment that is more comfortable for patients and their families.
Technology, programs and services provided by the Medical Staff at LRH have grown as well. In 2003, LRH became the first hospital in Northern New Hampshire to offer Echocardiography services certified by the Intersocietal Commission for the Accreditation of Echocardiography Laboratories (ICAEL). At that time only a handful of hospitals in New Hampshire were certified Littleton Regional Hospital was the only hospital accredited in northern New Hampshire. This was just the beginning of the latest in technology to be available for patients served at LRH. Since then, LRH has increased access to advanced medical technologies with the addition of an in-house Short-Bore 1.5 High-Field MRI; multi-slice Computerized Axial Tomography; 4-D Ultrasound; and 3-D Mammography.
LRH and its medical and clinical staff offers a wide range of inpatient and outpatient medical, surgical and diagnostic services, including a 24-hour physician staffed emergency department, audiology, the Sauter Birthing Suite, diabetes education and support, coronary care, intensive care, cardiac rehab, dermatology, diagnostic imaging, facial plastics, audiology hearing testing, hospice care, laboratory services, lithotripsy, neurology, occupational health services including injury treatment services, oncology, hematology and infusion services, orthopaedics, podiatry, pulmonology, rehabilitation services including physical therapy, occupational therapy, aquatic therapy, speech therapy and industrial therapy, rheumatology, surgical services including ENT (ear, nose and throat surgery), general surgery, laparoscopic surgery, gynecological surgery, oncology surgery, orthopaedic surgery, opthalmalic surgery, sleep medicine, trauma & critical care surgery and both adult and pediatric urology surgery.
Honors and Recognition
In 2015, LRH received recognition from the following State and National agencies:
- 2015 Top Hospital Award from The Leapfrog Group
- 2015 Performance Leadership in Quality and Patient Perspectives Award from iVantage Health Analytics and the National Organization of State Office of Rural Health (NOSORH)
- 2015 Studer Group's Excellence in Patient Care Award
- 2014 CNOR® Strong designation from the Competency & Credentialing Institute (CCI)
- 2014 Excellence in Leadership Award for Best Overall Performance for a Critical Access Hospital from Quorum Health Resources (QHR)
- 2014 ADVANCE Laboratory of the Year Award
- 2013, 2014, 2015 HealthCare's Most WiredTM Award from the American Hospital Association's Health Forum and the College of Healthcare Information Management Executives (CHIME)