Healthcare Organizations Success Stories

St. Joseph's Area Health Services in Park Rapids, MN is a full service, acute-care hospital nestled in the heart of Minnesota lake country with an area population of 27,000 that essentially doubles during the summer months with vacationers from across the US.

The Methodist Children's Hospital, a campus of Methodist Hospital, journey to excellence in patient experience began in late 2006 with the arrival of current CEO, J. Mark McLoone, FACHE. Starting from a baseline composite satisfaction score of 53 percent in 2007, the hospital shot up to an amazing 97 percent in 2009, and has remained in the top decile for the last four years ending 2012 again at the 97th percentile.

Gritman Medical Center is a 501 (c) (3) not-for-profit, Critical Access Hospital located in north Idaho and dedicated to providing excellent healthcare services to patients.

St. Joseph Health System, serving residents of the Brazos Valley in Texas, is an integrated health system including five hospitals, two long term care centers, a freestanding rehabilitation center, a freestanding emergency center and primary and specialty care clinics across the region.

St Andrew’s War Memorial Hospital is a 240 bed facility, with 14 theatres & 3 Cardiac Cath labs, and is part of a UnitingCare Health (UCH) – a five hospital system in Queensland, Australia.

Patewood Memorial Hospital, located in Greenville, South Carolina, opened in 2007 with the goal of clinically re-designing care delivery around the “patient experience,” a deliberate paradigm shift from the traditional care model. Patewood Memorial, a 72 bed surgical short stay hospital, is part of Greenville Health System (GHS), the largest healthcare system in S.C.

Patewood Memorial Hospital, located in Greenville, South Carolina, opened in 2007 with the goal of clinically re-designing care delivery around the “patient experience,” a deliberate paradigm shift from the traditional care model. Patewood Memorial, a 72 bed surgical short stay hospital, is part of Greenville Health System (GHS), the largest healthcare system in S.C.

Alamance Regional Medical Center in Burlington, NC is the EBL Healthcare Organization for the Month for March. Click here to learn how Alamance has created a more accountable culture that has led to a highly engaged workforce and enhanced care for our patients through use of strategic Studer Group tools and tactics.

Clarke County Hospital (CCH) is a 25-bed critical access hospital located in south central Iowa that serves Clarke County and the surrounding communities. It is a rural affiliate of the Iowa Health System. Its mission is to deliver excellent, compassionate and personalized health care for the people in south central Iowa.

Located in the Northwestern corner of Minnesota, RiverView Health has been providing care to the people of Minnesota and Eastern North Dakota for nearly 115 years.

Citizens Memorial Hospital is a fully-integrated healthcare system devoted to exceptional patient care provided by leading physicians and a caring staff. Citizens Memorial Hospital is located in Bolivar, Mo., and serves eight counties.

Uvalde Memorial Hospital began implementing best practices from the Studer Group in 2008. Employee rounding was the first initiative in our journey to excellence. This motivated employees and assured them that the Board of Directors, administration, and directors were dedicated to make this the best place to work and the safest place to receive care and treatment. Employees felt empowered to be patient advocates.

In less than three years, Methodist Hospitals, through its partnership with the Studer Group, has revitalized its connections with the patients and communities it serves, rebuilt relationships with physicians and reclaimed the culture of excellence that had once defined it.

As the only adult acute tertiary care hospital in eastern Ontario, TOH is the sole provider of complex care for patients with trauma, cancer, cardiac disease, vascular, thoracic and neurosurgical illnesses.

Lexington Regional Health Center has seen great success using the principles and tools outlined by Studer Group. In the fall of 2010, the hospital rolled out the Standards of Behavior and implemented patient rounding by senior executives. Rounding has been especially helpful in discovering patients' needs and wants; it has helped hospital leaders get to know their patients, and demonstrates their desire to ensure patients are receiving only the highest quality of care.

Patients find a continuum of care at Alegent Creighton Health, from primary care through geriatrics. Families can also find specialty care including: women's and children's, cardiovascular, orthopaedics, spine, oncology, physical rehabilitation and behavioral health services. Alegent Creighton Health has a large multi-specialty clinic, 11 hospitals, a freestanding inpatient psychiatric facility, a nationally recognized spine hospital and skilled nursing facilities making us the largest not-for-profit, faith-based healthcare provider in Nebraska and southwest Iowa.

We began our quality journey with the Studer Group in 2003 with our CEO igniting the first spark to become a five-pillar leader. Today, the consistent results in our pillars are because we have every person, every day committed to every one of our patients. This is the Sutter Difference!

Our surgeons' vision was to provide the highest quality of care in a patient-centered hospital setting. When they could not find the answer in existing facilities, they decided to build their own hospital. This gave them the ability to manage their patient's entire healthcare experience, including the highest level of quality and patient satisfaction.

Hocking Valley Community Hospital (HVCH) is located in the heart of the Hocking Hills where waterfalls, remarkable hiking trails, and amazing wildlife await. The hospital is an award winning facility that began as a for-profit entity in 1906 and became a community non-profit hospital in 1949.

Pikeville Medical Center (PMC), affiliated with the Cleveland Clinic Heart Surgery Program, first opened its door to the public on Christmas Day 1924 as a 50-bed hospital. The hospital quickly became known as a house of hope and healing. Since then, this 88 year-old institution has evolved into a world-class facility with state-of-the-art equipment, nationally-renowned doctors and the most compassionate, caring employees anywhere.