Questions:
Leaders always connect back to quality, values, and mission when working to engage employees and clinicians in our patient experience journey.
We have hardwired Studer Group Must Haves® to ensure consistent communication and patient engagement.
We use communication boards and an objective leader evaluation system to drive accountability and ensure patient experience data is transparent to all.
We tie patient safety to patient experience directly every time we speak about Hourly Rounding, Bedside Shift Report, and other evidence-based clinical safety behaviors.
We use employee forums to communicate strategic objectives as well as accomplishments and areas where improvement is needed to engage employees.
We work to bring the patient’s voice into everything we do through community outreach as well as harvesting and sharing stories of patient wins and opportunities for improvement.
We use validation to ensure that mandated leadership behaviors are occurring with every patient, every time.
We are benchmarking OAS CAHPS data now to prepare for public reporting in 2018.
Answers:
IF YOU ANSWERED "YES" 7 OR MORE TIMES:
Congratulations. You've hardwired your team's engagement in patient experience. If you're looking for fresh ideas to keep the momentum going, check out The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare by visiting FireStarterPublishing.com/E-Factor
IF YOU ANSWERED "YES" 5 TO 6 TIMES:
You clearly have momentum on improving patient experience. Ready for next steps? Access resources that impact patient experience across the care continuum:
IF YOU ANSWERED "YES" 4 OR FEWER TIMES:
If you are reading this issue of Hardwired Results and have completed this self-test, you are ready to learn more about patient experience. Ensuring your entire team receives a consistent message and the training necessary to impact patient experience is a good first step. Huron and Studer Group offer educational learning events that have a dedicated patient experience track. View the schedule at StuderConferences.com