By: Lynne Cunningham, MPA, FACHE

Taking Conversations from Difficult to Doable

Presented by: Lynne Cunningham, MPA

Length: 45 minutes

Do you dread having tough but necessary conversations with employees, coworkers, or bosses? This webinar offers communication tools and tips centered on 3 conversation models: Stub Your Toe, Impact Message and Low Performer conversations. Lynne Cunningham, MPA, who recently authored a book on the topic of mastering the art of tough conversations, provides the why, when and how of each conversation model and offers practice exercises for employees to start building skills that make difficult conversations less stressful and more successful.

Related Resources

Discussion Questions for Taking Conversation from Difficult to Doable – use this worksheet to repeat or share the discussion exercises suggested in the webinar.

Articles, Insights and Whitepapers:
The Language of Leadership - Why Standards of Behavior Are So Important – this insight offers guidelines you can try at your organization to keep standards of behavior in focus on a daily basis.

Learning Lab (partner only resources):
Visit the Learning Lab to access more Studer Group resources on effective communication and performance conversations.

Taking Conversations from Difficult to Doable: 3 Models to Master Tough ConversationsMore about the book:
Taking Conversations from Difficult to Doable: 3 Models to Master Tough Conversations is a short to the point communication guide that leaders will reference for years to come. In the book author Lynne Cunningham, MPA leverages her 40 years of healthcare communications experience to provide important information on what happens when we ignore situations that require a tough conversation and how to avoid reaching the tipping point where patient safety is threatened. The book provides step-by-step guidance for implementation of each of the three powerful conversation models backed by real-life scenarios to help the reader apply their new skills immediately. In addition, readers will learn how to respond when a person’s behavior doesn’t change after a difficult conversation and gain new skills for addressing special situations such as bullying in the workplace.

Thank you again for taking the time to watch this webinar. If you choose to purchase a copy of the book, please enjoy free shipping off your entire order. Enter code DTDW2016 at checkout at Offer valid through 5/16/2016; not combinable with any other special offers or volume discounts.

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