Posted March 05, 2018
Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.
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Posted October 03, 2017
Do your patients say nice things when you round on them, but your CAHPS surveys tell a different story? Learn how gathering actionable data when you round can expose gaps in care that affect your patient experience.
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Posted September 01, 2017
Inspiring organizations to be highly reliable and commit to zero harm is the goal of The Joint Commission - but their customers did not always see it that way. Recognizing their reputation could be a barrier to their mission, The Joint Commission changed its approach so customers would be open to their feedback, education and best practices.
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