Learning Lab Search Results

Ensuring Exceptional Patient Care

Published January 22, 2018

Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.

Access Level: Premium/Partner | Member | Public

Video: AIDET® for Telephone Communication (8 Minutes)

Published March 12, 2013

Phone communication poses different challenges than face to face communication. This video shares best practices for using AIDET® to effectively communicate over the phone, which will ultimately lead to improved clinical outcomes and increased patient satisfaction. If you ar...

Access Level: Premium/Partner

The Effect and Impact Scribes Can Have on Patient Experience

Published October 30, 2015

The use of scribes is becoming increasingly prevalent in today’s healthcare environment as organizations look for ways to improve the efficiency and productivity of practicing physicians. Traditionally, the role of the scribe is to assist with documentation, allowing the physi...

Access Level: Premium/Partner | Member | Public

Physician Satisfaction Survey: Example

Published August 17, 2015

This example of a Physician Satisfaction Survey is from Firestarter Publishing's publication Engaging Physicians.

Access Level: Premium/Partner

Engaging Emergency Department Patients for a Better Experience

Published October 23, 2017

Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.

Access Level: Premium/Partner | Member | Public

Managing Drug Seeking Behaviors & Super Users in the Emergency Department

Published July 10, 2011

How to deal with patients exhibiting chronic pain or drug seeking behaviors for fewer complaints and better care.

Access Level: Premium/Partner

Partner Sample Environmental Services Room Card

Published April 09, 2013

This is a partner sample of a support service card to gauge patient satisfaction with the department’s service to them. It allows for comments and is helpful for real time feedback.

Access Level: Premium/Partner

Hospital Leaders Create ‘The Culture of Always’

Published January 28, 2013

Whether it’s through better communication or simple amenities, even the most optimistic leader at a hospital will tell you there is no perfect path to perfect patient satisfaction. Quint Studer, founder of the Gulf Breeze, Fla.-based Studer Group, a consultancy which partner...

Access Level: Premium/Partner | Member | Public

Physician Collaboration Toolkit

Published July 01, 2007

Through this toolkit, we want to provide specific actions and tools that leaders and other health care professionals can use to collaborate with physicians in achieving outcomes that benefit both the physicians and the organization. One of the most promising shifts we've see...

Access Level: Premium/Partner

28 Studer Group Partners Recognized as one of America’s 100 Best Hospitals for Patient Experience in

Published October 09, 2013

Studer Group would like to congratulate the organizations named by Women’s Choice Awards as one of America’s 100 Best Hospitals for Patient Experience. To the winning organizations and especially those 28 organizations coached by Studer Group, congratulations on receiving this...

Access Level: Premium/Partner | Member | Public

Your search for "patient satisfaction" returned 797 results

Studer Group Toolkits

Print Page