Posted October 15, 2018
Cultural competence in healthcare is at the core of connecting to patients. When care providers acknowledge and respect a patient’s culture, it opens access to safe, quality care for the entire community.
Posted June 11, 2018
Strong partnerships between hospitals and post-acute providers are critical. Not only does it lead to a better transition process, good partnerships benefit all parties, especially the patient. Learn leading practices from case managers on ways to improve post-acute placement.
Posted June 08, 2018
In this Coaching Minute, Tonia Breckenridge explains why it's so important to consistently complete care transition calls to home health patients.
Posted May 15, 2018
Effective care transitions have been shown to reduce medical errors and readmission rates in key patient populations. In this article, care transitions expert, Diana Topjian, suggests three questions to help diagnose your current process.
Posted January 22, 2018
Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.
Posted January 12, 2018
Individualized Patient Care (IPC) is one of the most simple but underutilized tactics when it comes to patient care.
Posted October 24, 2017
Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports, which can be “data rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this data meaningful for physicians.
Posted October 23, 2017
Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.
Posted October 13, 2017
The concept of patient engagement is easy to understand, and the need for it is clear. In a nutshell, if patients are involved in their care, we can improve clinical outcomes and a plethora of other metrics. How do we engage people who are not at their best? The first step is to ask these simple questions: Am I doing things for you? Or am I doing things with you?
Posted August 10, 2017
Patients are the ultimate stakeholders in healthcare and the key to solving the cost crisis. Since the average patient sees a clinician just 20 minutes a few times a year, it's critical to activate patients to advocate for their own wellness.