Insights Blog

Engaging Patients with Culturally Competent Care

Posted October 15, 2018

Cultural competence in healthcare is at the core of connecting to patients. When care providers acknowledge and respect a patient’s culture, it opens access to safe, quality care for the entire community.

Leading Practices for Post-Acute Placement

Posted June 11, 2018

Leader Development Patient-Centered Care Patient Engagement Post-Acute

Strong partnerships between hospitals and post-acute providers are critical. Not only does it lead to a better transition process, good partnerships benefit all parties, especially the patient. Learn leading practices from case managers on ways to improve post-acute placement.

By Tonia Breckenridge, MBA

Posted June 08, 2018

Care Transitions Patient Engagement Coaching Minute

In this Coaching Minute, Tonia Breckenridge explains why it's so important to consistently complete care transition calls to home health patients.

By Diana Topjian, RN, MSN, DM, C-ENP

Posted May 15, 2018

Measurement/HCAHPS/CGCAHPS/VBP Care Transitions Patient Engagement Coaching Minute

Effective care transitions have been shown to reduce medical errors and readmission rates in key patient populations. In this article, care transitions expert, Diana Topjian, suggests three questions to help diagnose your current process.

By Ted James, MD, MHCM, FACS

Posted January 22, 2018

Patient-Centered Care Patient Experience Physician Engagement Patient Engagement

Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.

By Alida Zamboni, RN, MS

Posted January 12, 2018

Patient-Centered Care Patient Experience Patient Engagement

Individualized Patient Care (IPC) is one of the most simple but underutilized tactics when it comes to patient care.

By Jeff Morris, MD, MBA, FACS, FRCS(C)

Posted October 24, 2017

Measurement/HCAHPS/CGCAHPS/VBP Patient Experience Physician Engagement Patient Engagement

Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports, which can be “data rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this data meaningful for physicians.

By Karen Smith, MSN, RN, CEN, NE-BC

Posted October 23, 2017

AIDET® Patient Experience ED Strategies Patient Engagement

Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.

By Faye Sullivan, RN

Posted October 13, 2017

Patient Engagement Coaching Minute

The concept of patient engagement is easy to understand, and the need for it is clear. In a nutshell, if patients are involved in their care, we can improve clinical outcomes and a plethora of other metrics. How do we engage people who are not at their best? The first step is to ask these simple questions: Am I doing things for you? Or am I doing things with you?

Hardwire a Culture of Patient Engagement

Posted August 10, 2017

Patient Experience Patient Engagement

Patients are the ultimate stakeholders in healthcare and the key to solving the cost crisis. Since the average patient sees a clinician just 20 minutes a few times a year, it's critical to activate patients to advocate for their own wellness.

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