Insights Blog

Insights Blog

Adventist Health Castle’s 15-Year Baldrige Journey

By Kathryn Raethel, FACHE, MHA, MPH, RN, CEO, Adventist Health Castle

Posted May 21, 2018

Adventist Health Castle worked for 15 years to improve quality and safety in their organization and win the Malcolm Baldrige National Quality Award. In this insight, CEO Kathy Raethel describes their journey.

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COACHING MINUTE: Are You a Highly Reliable Leader?

Posted January 29, 2018

Is there a difference between a “hardwired” and a ”highly reliable” leader? If high reliability means zero defects, then are we highly reliable when we allow ourselves that cushion to complete most (but not all) of our staff rounding (or any other expected behavior)?

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Huddle Up: How Frontline Shift Huddles Lead to High Reliability

Posted October 19, 2017

Whether an organization is expressly striving for “high reliability” or creating goals to provide the highest quality and safety in care delivery, traditional huddles must be elevated to include specific steps and questions that align to clear goals.

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The Joint Commission and Studer Group: Partners in Cultural Transformation

Posted September 01, 2017

Inspiring organizations to be highly reliable and commit to zero harm is the goal of The Joint Commission - but their customers did not always see it that way. Recognizing their reputation could be a barrier to their mission, The Joint Commission changed its approach so customers would be open to their feedback, education and best practices.

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Q&A with High Reliability Expert Dave Marshall: Goal-Setting and How to Ensure HRO Success

Posted August 30, 2017

In this follow-up to Studer Group’s June 2017 webinar, High Reliability in Healthcare: Creating the Culture and Mindset for Patient Safety, Huron high reliability expert Dave Marshall goes deeper with insights, tips and recommendations on how to lean into the HRO journey.

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12 Takeaways from the Toronto Healthcare Leadership and Improvement Conference 2017

Posted June 16, 2017

This year marks Studer Group Canada’s 10th anniversary. We’ve grown rapidly – from working with a small group of healthcare organizations in 2007 to supporting a diverse network of more than 20 leading organizations today. Our partners range from small rural hospitals to large community and regional health centers [centres] to major academic health science centers. 

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Celebrating What’s RIGHT in Healthcare

Posted June 08, 2017

What's Right in Health Care® is Studer Group's annual conference on leading practices. The spotlight is on high-performing healthcare organizations that are making major clinical and operational improvements, and sustaining these results over time. Get a glimpse of what happened at the 2016 event and get ready for the next event to be held in August 2017.

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Challenges and Opportunities for Physicians on the Front Lines of Technological Change & Disruption

Posted January 20, 2017

In Part 4 of our 7-part series on What's Right in Health Care® 2016 we reported on change and disruption in healthcare - a topic addressed by several conference speakers. Dr. Gurpreet Dhaliwal, professor of medicine, University of California San Francisco and Studer Group speaker, discussed rapid technological change from a physician's perspective, noting that there have been breakthroughs, and the potential benefits are substantial, "but we aren't there yet". He urged physicians and healthcare leaders to overcome the barriers and work toward "man and machine" rather than "man vs. machine". 

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Managing the Rapid Pace of Change and Disruption in Healthcare

Posted January 17, 2017

What's Right in Health Care® 2016 brought more than 1,200 clinicians and healthcare leaders together at what has become one of the largest peer-to-peer learning venues in healthcare. It's impossible to bring this many of healthcare's high-performers together without discussing the rapid and relentless pace of change in healthcare today. 

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Building High Reliability Organizations (HROs) in Healthcare

Posted January 13, 2017

The challenge of building high reliability organizations (HROs) in healthcare was a hot topic at What's Right in Health Care® 2016. It's also the focus of Part 3 of our 7-part series on the 2016 edition of one of healthcare's largest conferences. Previously, we reviewed insights and ideas from healthcare leaders  who have been making important strides in staff and physician engagement. Part 4 will look at the rapid pace of change and disruption in healthcare  - another hot topic at What's Right in Health Care 2016.

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