Posted February 20, 2018
Research indicates that bullying in the healthcare workplace is on the rise. Address bullying at the outset with prescribed standards of behavior and tough conversations.
Posted October 19, 2017
Whether an organization is expressly striving for “high reliability” or creating goals to provide the highest quality and safety in care delivery, traditional huddles must be elevated to include specific steps and questions that align to clear goals.
Posted September 26, 2017
Quality Impact Teams (QITs), reward high performers, build excitement around organizational goals and accelerate cultural transformation. Learn which of the 11 types of QITs are most important and why.
Posted August 10, 2017
Many organizations struggle with low provider turnout at meetings. We suggest 6 tips for improving physician attendance and engagement.
Posted May 30, 2017
Answering tough questions from your team is a fundamental skill for all leaders. Learn four steps to guide your responses so you are communicating effectively.
Posted April 25, 2017
The purpose of designating “meeting free zones” on your schedule is not to tackle your everyday to-do list; use that sacred time for meaningful, outcomes-focused conversations and actions.
Posted September 28, 2015
In an era of big data, high performance expectations, and growing trends in pay-for-value, some organizations may struggle with what to do with this surplus of information. What’s more, they must identify how best to present the data in a meaningful, transparent and receptive way such that the feedback drives performance and creates behavioral and practice alignment. Research and our experience in coaching hundreds of healthcare organizations reveals that organizations and individuals who are aligned on goals and receive regular performance feedback tend to outperform those that lack feedback.
Posted August 15, 2012
We spend a lot of time in meetings. In fact, our research has found that some of us spend as much as 50% of our time just attending meetings. While they are a great way to keep teams connected, wouldn't it be great if we could structure these meetings to be more efficient and effective and ultimately, give us more time back in the day?