Insights Blog

Insights Blog

Turning the Tables on High Turnover with Peer Interviewing

By Hugh Brown, CEO, St. David’s Georgetown Hospital Sheri Underwood, MSN, BSN, RN

Posted May 22, 2017

St. David’s Georgetown had a problem with high turnover for new employees. By implementing and hardwiring Studer Group’s peer interviewing practice, they reduced their turnover rates from more than 20 percent to less than 10 percent.

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Merger Success and Culture: Lessons Learned from Healthcare Leaders

Posted February 21, 2017

Healthcare leaders joined Studer Group for a round table event discussing how to make mergers succeed. These are their thoughts.

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The Power of Thank You Notes in Healthcare

Posted March 10, 2016

Thank you notes are one of the most cost-effective ways to deliver reward and recognition, which in turn builds critical employee engagement. High-performing organizations realize that people are more engaged and more willing to go the extra mile when leaders frequently express their appreciation—verbally and/or in thank you notes.

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AIDET plus the Promise

Posted December 12, 2014

After 15 years as a Studer Group Coach, and even before that in my work with Quint Studer at Holy Cross Hospital in Chicago and Baptist Hospital in Pensacola, I have had the opportunity to work with hundreds of organizations and currently work with and lead 75 active coaches across The United States. In our experience, the most common coaching question we receive is, “How do we move performance?”

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AIDET® in the Medical Practice: More Important than Ever

Posted November 17, 2014

Studer Group’s Five Fundamentals of Communication is AIDET®, an acronym that stands for Acknowledge, Introduce, Duration, Explanation and Thank You. Those who utilize AIDET consistently find it to be a tremendously valuable tool for organizing patient communication and providing patients with the information and caring relationship that they want and need.  

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Maximize Outcomes in a Transparent World

Posted June 01, 2011

Innovation is great. Imitation is even better—and faster. I urge industry leaders at all levels to join their peers at What's Right in Health Care and maximize your ability to achieve and sustain clinical, service, and operational excellence.

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