Posted June 16, 2017
This year marks Studer Group Canada’s 10th anniversary. We’ve grown rapidly – from working with a small group of healthcare organizations in 2007 to supporting a diverse network of more than 20 leading organizations today. Our partners range from small rural hospitals to large community and regional health centers [centres] to major academic health science centers.
Read More
Posted April 19, 2017
AIDET®, Studer Group's framework for effective communication, can be utilized to improve patient engagement. By communicating empathy and competence to our patients, we can decrease their anxiety and increase their commitment, further enrolling them in their care.
Read More
Posted February 08, 2017
When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.
Read More
Posted October 17, 2016
Results don’t happen because of tactics; they happen because of the commitment, passion, and skill of the teams executing the tactics. Emergency Department coach, Jeff Wood, RN shares how the passion to do better drives his work and that of his Studer Group partners.
Read More
By
Angie Esbenshade, RN, MSN, MBA, NE-BC
Posted September 16, 2016
During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.
Read More
Posted August 12, 2016
With as high as three quarters of all unscheduled hospital admissions coming through the emergency department (ED), the overall patient experience hinges on how patients perceive the care they receive in the ED.
Read More
Posted July 21, 2016
A critical point of differentiation for academic medical centers and teaching facilities is that residency faculty have a privilege and responsibility to prepare the next generation of physicians. The idea that residents adopt behaviors that their faculty role model “is an explicit educational methodology for learning that is sustainable.” Teaching residents to communicate well with patients is the right thing to do.
Read More
Posted May 19, 2016
Patient perception. CG CAHPS/HCAHPS. Voice of the consumer. Patient-centeredness. Communication skills. This short list includes just a few of the terms and tactics around patient experience. These previously uncommon phrases are now forefront in our healthcare playbook of goals and strategies.
Read More
Posted May 11, 2016
In a post-Affordable Care Act environment more patients than ever before are accessing care through the emergency department. According to a May 2015 report by the American College of Emergency Physicians (ACEP), three-quarters of emergency physicians reported a rise in patient volume.1
Read More
Posted May 01, 2015
Providing safe and quality patient care remains our primary focus in healthcare. At times, this has become increasingly more complex with the changes and shifts in industry regulations and standards. One area that requires an intense focus is providing care across the continuum.
Read More