Posted January 22, 2018
Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.
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Posted October 24, 2017
Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports, which can be “data rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this data meaningful for physicians.
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Posted September 25, 2017
In part two of the series, this checklist will walk you through four items you can do after converting to a new electronic health record system to optimize for patient access.
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Posted September 25, 2017
In part one of the series, this checklist identifies six "must-do" items to optimize patient access before converting to a new electronic health record system.
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Posted September 21, 2017
To many physicians, keeping costs down, productivity up and maintaining an acute focus on patient experience can seem impossible. This article outlines 4 tactics physicians and other clinicians can deploy right now to improve patient experience without adding to their workload.
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Posted August 10, 2017
Physicians are driven by quality, efficiency, input, appreciation and responsive communication. By eliminating inefficiencies and addressing these key drivers, physician engagement will soar.
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Posted August 10, 2017
More than 300 healthcare executives gathered at The Engagement Conference in February 2017 to learn about “the E-Factor” -- how to get engagement, how to sustain it, and how to use it to deliver better clinical outcomes for patients.
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Posted August 10, 2017
Many organizations struggle with low provider turnout at meetings. We suggest 6 tips for improving physician attendance and engagement.
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Posted August 01, 2017
Improving processes and making work environments more efficient for physicians to practice can be a key driver of physician engagement. Should you consider leveraging medical scribes for process improvement in your medical practice? Let’s explore the pros and cons of hiring a medical scribe.
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By
Matthew Bates, MPH
Posted July 14, 2017
Patient’s perspective of their care begins well before their first interaction with a physician. Every moment from scheduling to post-visit follow-up can make an impact. That’s why it’s critical to have a care team dedicated to providing quality care. The key to success is an engaged medical practice staff.
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