Posted January 06, 2017
At some point, everyone will have a difficult conversation at work. Learn how to set the right tone to make your next tough conversation go smoothly.
Posted April 25, 2016
As a coach and speaker with Studer Group, I spend the majority of my time in the field working side-by-side with healthcare leaders each day. As we work together to implement new processes or tactics, I sometimes hear concerns about adding “one more thing” onto an already packed work day. The concern isn’t shared because they don’t see the value or understand the importance, it’s because they simply don’t know where they will find the time! Rounding is one such example.
Posted February 26, 2013
After spiders, snakes and public speaking, people seem most afraid of having difficult conversations. It doesn't matter if the conversation needs to occur with an employee, peer, boss, spouse or child; we all shy away from these critical communications. Why? It's likely because we don't understand the seriousness of biting the bullet and having the conversation and don't have the skills to have these difficult conversations successfully.
Posted May 04, 2011
Most of us hear the word "feedback" and immediately translate it to "criticism." Few of us have an easy time either giving it or receiving it. We know in our heads that we need feedback; our hearts don't want to hear it.