Insights Blog

Insights Blog

COACHING MINUTE: 3 Tips to Prepare for ED-PECs

By Angie Esbenshade, RN, MSN, MBA, NE-BC

Posted April 02, 2018

While we don’t have an official date that ED-PECs (Emergency Department Patient Experiences with Care) will go live, the time to prepare is now.

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3 Powerful Ways to Make an Impact in the Emergency Department

Posted March 05, 2018

Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.

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Engaging Emergency Department Patients for a Better Experience

By Karen Smith, MSN, RN, CEN, NE-BC

Posted October 23, 2017

Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.

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Striking the Balance: Patient Experience and Productivity

Posted September 21, 2017

To many physicians, keeping costs down, productivity up and maintaining an acute focus on patient experience can seem impossible. This article outlines 4 tactics physicians and other clinicians can deploy right now to improve patient experience without adding to their workload.

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COACHING MINUTE: Communicating About Duration in the ED

Posted August 09, 2017

The bottom line – when we proactively address patient anxiety related to duration in the ED, we have fewer angry patients and more patients who are better able to focus on following our instructions and healing. And this, of course, leads to better outcomes.

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12 Takeaways from the Toronto Healthcare Leadership and Improvement Conference 2017

Posted June 16, 2017

This year marks Studer Group Canada’s 10th anniversary. We’ve grown rapidly – from working with a small group of healthcare organizations in 2007 to supporting a diverse network of more than 20 leading organizations today. Our partners range from small rural hospitals to large community and regional health centers [centres] to major academic health science centers. 

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When a Nurse is the Patient: A Lesson in Empathy and Communication

Posted February 08, 2017

When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.

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Managing Change Takes Heart and Good Coaching

Posted October 17, 2016

Results don’t happen because of tactics; they happen because of the commitment, passion, and skill of the teams executing the tactics. Emergency Department coach, Jeff Wood, RN shares how the passion to do better drives his work and that of his Studer Group partners.

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Keeping Patients and Staff Engaged during Renovations

By Angie Esbenshade, RN, MSN, MBA, NE-BC

Posted September 16, 2016

During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.

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Improving Patient Experience for Emergent Admissions

Posted August 12, 2016

With as high as three quarters of all unscheduled hospital admissions coming through the emergency department (ED), the overall patient experience hinges on how patients perceive the care they receive in the ED.

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