Posted April 02, 2018
While we don’t have an official date that ED-PECs (Emergency Department Patient Experiences with Care) will go live, the time to prepare is now.
Posted March 05, 2018
Learn three ways to make an impact on patient experience, employee and physician engagement and overall emergency department success.
Posted October 23, 2017
Many healthcare providers scoff at the term patient satisfaction or patient experience. But engaging patients can lead to a better overall experience for patients and providers alike.
Posted September 21, 2017
To many physicians, keeping costs down, productivity up and maintaining an acute focus on patient experience can seem impossible. This article outlines 4 tactics physicians and other clinicians can deploy right now to improve patient experience without adding to their workload.
Posted August 09, 2017
The bottom line – when we proactively address patient anxiety related to duration in the ED, we have fewer angry patients and more patients who are better able to focus on following our instructions and healing. And this, of course, leads to better outcomes.
Posted June 16, 2017
This year marks Studer Group Canada’s 10th anniversary. We’ve grown rapidly – from working with a small group of healthcare organizations in 2007 to supporting a diverse network of more than 20 leading organizations today. Our partners range from small rural hospitals to large community and regional health centers [centres] to major academic health science centers.
Posted February 08, 2017
When Studer Group coach and nurse, Suz Fisher, found herself on the other side of the bedrails, it became a powerful reminder of why empathy and communication are critical to a positive patient experience and clinical outcomes.
Posted October 17, 2016
Results don’t happen because of tactics; they happen because of the commitment, passion, and skill of the teams executing the tactics. Emergency Department coach, Jeff Wood, RN shares how the passion to do better drives his work and that of his Studer Group partners.
Posted September 16, 2016
During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.
Posted August 12, 2016
With as high as three quarters of all unscheduled hospital admissions coming through the emergency department (ED), the overall patient experience hinges on how patients perceive the care they receive in the ED.