By
Matthew Bates, MPH
Posted September 20, 2018
As consumers are increasingly seeking healthcare outside the four walls of the hospital, an even greater emphasis has been placed on coordinating care. Interestingly, though, most organizations do not have horizontal leaders who are responsible for overseeing coordination between facilities and providers to ensure patient care is seamlessly managed.
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Posted June 08, 2018
In this Coaching Minute, Tonia Breckenridge explains why it's so important to consistently complete care transition calls to home health patients.
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Posted May 15, 2018
Effective care transitions have been shown to reduce medical errors and readmission rates in key patient populations. In this article, care transitions expert, Diana Topjian, suggests three questions to help diagnose your current process.
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Posted June 21, 2017
Often, the focus of transitions of care is solely on the discharge process. While it is important to get that step right, there are other transitions our patients face that require diligence to ensure we give our patients what they need.
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Posted June 21, 2017
Did you know that the scale for responses in the Transitions of Care is different from other HCAHPS domains? Learn the right questions to ask to develop a comprehensive care plan that captures the preferences, understanding and responsibilities of the patient and caregiver after discharge.
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Posted April 24, 2017
Learn how care transition calls can help hospitals coordinate patient care and manage the additional accountability that the bundled payment model demands.
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Posted May 11, 2016
In a post-Affordable Care Act environment more patients than ever before are accessing care through the emergency department. According to a May 2015 report by the American College of Emergency Physicians (ACEP), three-quarters of emergency physicians reported a rise in patient volume.1
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Posted April 21, 2016
When Sonora Regional Medical Center, part of Adventist Health, started making care transition calls, they quickly realized the benefit and importance of the information obtained in each patient connection. Through the use of Patient Call ManagerSM: The Clinical Call System (PCM), they have maximized their care transition call process to identify new ways to capture and leverage the information it provides. As a result, they have seen a reduction in readmissions and an increase in HCAHPS performance.
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By
Kim Bass
Posted June 17, 2015
In part one of this two-part insight series, we discussed tips to improve the efficiency and effectiveness of patient phone calls through call tracking and the use of AIDET®. In part two, we will cover the use of pre-and-post visit phone calls and leveraging the Electronic Health Record (EHR) portal as a way to improve access and responsiveness to patients.
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Posted May 01, 2015
Providing safe and quality patient care remains our primary focus in healthcare. At times, this has become increasingly more complex with the changes and shifts in industry regulations and standards. One area that requires an intense focus is providing care across the continuum.
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