Insights Blog

Insights Blog

COACHING MINUTE: Mission is Critical

Posted August 06, 2018

In this Coaching Minute, Emergency Department Coach Jeff Wood provides examples of ways to keep your organization's mission top of mind for your staff.

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Confront Bullying with Tough Conversations

Posted February 20, 2018

Research indicates that bullying in the healthcare workplace is on the rise. Address bullying at the outset with prescribed standards of behavior and tough conversations.

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Quality Impact Teams: Accelerating Cultural Transformation from the Frontlines

Posted September 26, 2017

Quality Impact Teams (QITs), reward high performers, build excitement around organizational goals and accelerate cultural transformation. Learn which of the 11 types of QITs are most important and why.

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Turning the Tables on High Turnover with Peer Interviewing

By Hugh Brown, CEO, St. David’s Georgetown Hospital Sheri Underwood, MSN, BSN, RN

Posted May 22, 2017

St. David’s Georgetown had a problem with high turnover for new employees. By implementing and hardwiring Studer Group’s peer interviewing practice, they reduced their turnover rates from more than 20 percent to less than 10 percent.

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Optimizing the Value of Advanced Practice Providers

Posted August 12, 2016

Chances are, you have already incorporated Advanced Practice Providers (APPs) into your healthcare team or you soon will. The prevalence of APPs is growing as an already over-burdened and under-supplied healthcare system navigates a rapidly expanding Medicare-eligible baby boomer population and the impact of the Affordable Care Act (ACA). This increased demand for services, coupled with an aging physician workforce, has resulted in an additional strain on resources and in challenges getting access to care.

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Four Behaviors of Great Leadership

Posted June 03, 2016

In this two-part insight on leadership, we’ll look at a study that was done in 2015 by the Gallup organization that defines four behaviors that great leaders possess. This first insight will delve into the actual behavioral characteristics.

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Let's Stop Bullying - Successfully

Posted September 23, 2014

Bullying is not limited to the playground days of our youth. The same behaviors can be found in our healthcare departments, nursing units and surgery suites today. Knowing how to use Studer Group’s three models for having difficult conversations successfully can help stop these bullies even if the intimidation has gone on for years. Training our leaders and staff on how to put a stop to this bullying can reduce employee turnover, increase employee satisfaction and ensure the organization’s Standards of Behavior are followed and respected by all staff.

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The Language of Leadership - Why Standards of Behavior Are So Important

By Bob Murphy, RN, JD

Posted January 23, 2013

Our research tells us that those organizations that truly live their standards of behavior every day achieve better results. The senior leaders, managers, and directors (and, ideally, all staff) understand and use the standards of behavior in everyday conversation. It becomes a part of their language so much so that they don’t even realize they are using those words or practicing those behaviors.

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Ten Questions to Make Excellence Stick

By Bob Murphy, RN, JD

Posted June 15, 2011

Have you ever wondered why it is so hard to make a new behavior or process stick? Whether we are changing our own behavior or that of dozens of employees, hardwiring a new behavior is very difficult. What if there was a diagnostic tool or assessment that could help you diagnose why a process has not been hardwired? Would you use it?

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