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Insights Blog

Insights Blog

Patient-Centered Care: Connecting to the “Why” of Healthcare

Posted October 13, 2016

Learn what leaders from three Canadian healthcare organizations are doing to provide the best patient care - the starting point for organizational improvement.

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Keeping Patients and Staff Engaged during Renovations

By Angie Esbenshade, RN, MSN, MBA, NE-BC

Posted September 16, 2016

During Emergency Department renovations, patient experience scores can take a hit. Angie Esbenshade, leader of Studer Group’s Emergency Services Team, takes a look at three strategies to combat and prevent these declines.

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Set Up to Step In: Closing the Gap in Leader Development

Posted September 01, 2016

Studer Group speaker Mark Noon, USAF discusses the leadership gap in healthcare and shares eight elements to set up talented employees with the right skills to step in to management or leadership roles. 

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Comfort and Pain: Perspectives in the Era of the Opioid Epidemic

Posted August 22, 2016

Gain perspective from practicing physicians on how to address patient comfort and pain levels while mitigating opioid issues. 

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Improving Patient Experience for Emergent Admissions

Posted August 12, 2016

With as high as three quarters of all unscheduled hospital admissions coming through the emergency department (ED), the overall patient experience hinges on how patients perceive the care they receive in the ED.

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Optimizing the Value of Advanced Practice Providers

Posted August 12, 2016

Chances are, you have already incorporated Advanced Practice Providers (APPs) into your healthcare team or you soon will. The prevalence of APPs is growing as an already over-burdened and under-supplied healthcare system navigates a rapidly expanding Medicare-eligible baby boomer population and the impact of the Affordable Care Act (ACA). This increased demand for services, coupled with an aging physician workforce, has resulted in an additional strain on resources and in challenges getting access to care.

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Faculty Role Modeling to Improve Resident Communication with Patients

Posted July 21, 2016

A critical point of differentiation for academic medical centers and teaching facilities is that residency faculty have a privilege and responsibility to prepare the next generation of physicians. The idea that residents adopt behaviors that their faculty role model “is an explicit educational methodology for learning that is sustainable.” Teaching residents to communicate well with patients is the right thing to do.

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Rethinking Emergency Department Results: Are You Treating Before Diagnosing?

By Karen Smith, MSN, RN, CEN, NE-BC

Posted June 17, 2016

Do your goals for your emergency department seem unattainable? Are you frustrated by inefficient processes? Are you concerned about keeping staff and physicians engaged? The problem may be that you aren’t addressing the right problems. Use this 4-step diagnostic approach to improve ED results and measure financial return on those improvements.

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Four Outcomes of Great Leadership

Posted June 10, 2016

While behavior is important, I don’t think we can transform culture until we transform employee loyalty and engagement. We can’t transform employees until we transform leadership. So now that we’ve identified a few behaviors of good leadership, let’s look at the outcomes of adopting those behaviors. What happens if you are able to master those four characteristics? What’s in it for your employees?

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The Power of Nurse Leader Boot Camps

Posted June 10, 2016

Understanding alignment of goals and the actions required to achieve goals are not automatic skills for new or emerging leaders. In healthcare, many managers and supervisors move up the ranks because they are a good technician or clinician. Often times, however, they have not been prepped for the roles they are accepting. On-the-job training becomes a necessity, but can be challenging when new leaders are required to perform the responsibilities and learn them at the same time.

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