Posted January 29, 2018
Is there a difference between a “hardwired” and a ”highly reliable” leader? If high reliability means zero defects, then are we highly reliable when we allow ourselves that cushion to complete most (but not all) of our staff rounding (or any other expected behavior)?
Posted January 22, 2018
Patient experience is not about making healthcare into Disney World or the Ritz Carlton. Rather, patient experience gets to the core of our values in healthcare. Here are four strategies to ensure exceptional care.
Posted January 12, 2018
Individualized Patient Care (IPC) is one of the most simple but underutilized tactics when it comes to patient care.
Posted December 20, 2017
Research suggests that challenging goals get the best results, but finding the balance between aggressive and realistic goals can be tricky. Get tips from an expert on setting goals that are tough – and achievable.
Posted December 18, 2017
In the end, sending thank-you notes to team members' homes is an effective, low-cost method for ensuring retention and boosting engagement.
Posted December 11, 2017
As organizations mature in goal setting, they struggle with keeping leaders engaged with writing effective goals. Recently, the Leadership Development Team of Appalachian Regional Healthcare System (ARHS) in Boone, NC, made goal-setting engaging, effective and fun during their quarterly training.
Posted November 10, 2017
Let's face it. We're all human. Every leader has made mistakes - even the most engaging and inspiring ones. For good leaders who want to be great, the important thing is to never stop learning and improving.
Posted November 03, 2017
Before diving into any new initiative, it is important to ensure your employees and leaders are aligned in their perceptions of what the organization does and doesn’t do well. This means before treating, you should begin with a thorough diagnosis.
Posted October 30, 2017
The healthcare industry is constantly changing, and to respond effectively, organizations must innovate. Debbie Landers, Studer Group's senior leader for innovation, suggests two tips to help leaders struggling to make this important competency stick.
Posted October 24, 2017
Even under the best of circumstances, clinicians and staff have a difficult time understanding and analyzing CG CAHPS, HCAHPS, OAS CAHPS and other patient experience reports, which can be “data rich, information poor.” Jeff Morris, MD, offers 9 simple tips for making this data meaningful for physicians.